touchpoint provides unique insight into subscriber activity across devices, applications and services. Proactively manage the customer experience and identify problems that would otherwise go undetected.
- Customer Care
- Device Management
- Key Account Managers
- Network Operations
- Rapidly identify subscriber issues
- Review SLAs for key accounts
- Proactively fix issues before reported
- Analyze device usage and performance
- Evaluate marketing campaigns in real time
Increase first time resolution of complaints and trouble tickets with unique insight into subscriber activity.
Increase confidence in SLA management with proactive customer care.
Target the right subscribers, at the right time. Gain real-time insights into effectiveness of personalized marketing campaigns.
Offer the latest devices and plans with confidence.