touchpoint provides unique insight into subscriber activity across devices, applications and services. Proactively manage the customer experience and identify problems that would otherwise go undetected.
Who uses it
- Customer Care
- Marketing
- Device Management
- Key Account Managers
- Network Operations
Why it's used
- Rapidly identify subscriber issues
- Review SLAs for key accounts
- Proactively fix issues before reported
- Analyze device usage and performance
- Evaluate marketing campaigns in real time
Benefits
Lower Opex costs
Increase first time resolution of complaints and trouble tickets with unique insight into subscriber activity.
Grow and retain key accounts
Increase confidence in SLA management with proactive customer care.
Improve marketing effectiveness
Target the right subscribers, at the right time. Gain real-time insights into effectiveness of personalized marketing campaigns.
Gain more subscribers
Offer the latest devices and plans with confidence.
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Related solution areas
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