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TekComms

touchpoint

Gain full visibility of the end-to-end subscriber experience.

touchpoint provides unique insight into subscriber activity across devices, applications and services. Proactively manage the customer experience and identify problems that would otherwise go undetected.

Who uses it
  • Marketing
  • Corporate Account Management
  • Customer Care
  • Device Management
  • Key Account Managers
  • Network Operations
Why it's used
  • Rapidly identify subscriber issues
  • Review SLAs for corporate accounts
  • Proactively fix issues before reported
  • Analyze device usage and performance
  • Evaluate marketing campaigns in real time

Benefits
Lower Opex costs

Increase first time resolution of complaints and trouble tickets with unique insight into subscriber activity.

Grow and retain corporate accounts

Ensure enterprise customers receive world class service with Corporate Account Management

Improve marketing effectiveness

Target the right subscribers, at the right time. Gain real-time insights into effectiveness of personalized marketing campaigns.

Gain more subscribers

Offer the latest devices and plans with confidence.

Complementary Products
ProAction

Automated Mobile Messaging

More about ProAction
Related solution areas
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