To get maximum value from a Tektronix solution, it must be integrated into daily workflows and processes. To this end, we have developed a unique methodology to effectively re-engineer your troubleshooting and optimization processes.
Our approach combines industry best practices with Lean and Kaizen methodologies to ensure faster and smarter adoption of our network monitoring and intelligence solutions. This results in productivity gains and cost reductions that sustain in the long term.
Our process innovation methodology consistently delivers results:
- Average time savings of 112 minutes per trouble ticket
- 10% increase in daily trouble ticket completions
- It’s about more than time to resolution. Users who gain confidence in the system make smarter, more impactful decisions that measurably increase customer satisfaction.
Find out how we can help you get the most from your Tektronix Communications solution.